WooCommerce Cart Preservation: Keep Customer Carts Intact

Why It’s Important

Normally, when an admin logs in as a customer, WooCommerce clears the customer’s cart. This can be frustrating if the customer already added products and is asking for help with checkout.

With Cart Preservation, the customer’s cart stays exactly as it is — no items are lost.

✔️ Support customers without emptying their cart
✔️ Test checkout issues with real customer data
✔️ Debug problems without disrupting the shopping session

How to Enable

Go to Settings → Login as User
In General Settings, check “Do not clear/forget carts during Login as User flows”
Click Save Settings

What Happens Next

✅ Customer carts remain intact while you’re logged in as them
✅ Each user keeps their own cart contents
✅ Cart backup and restore run automatically as extra protection
✅ Works with WooCommerce’s built-in persistent cart

Example

Without Cart Preservation

You log in as a customer → Cart is cleared → Customer loses items
Customer must re-add products → Bad experience

With Cart Preservation

You log in as a customer → Cart with 5 items stays intact
You test checkout with the same cart → Problem is fixed
You log out → Customer’s cart is unchanged

Good to Know

Enable on live stores to protect customer carts
You can disable it on test sites if you prefer a fresh cart each time
Performance impact is minimal, even with large carts

👉 This feature makes Login as User for WordPress a safer, friendlier tool for both admins and customers.