How to Report an Issue (if applicable)

How to Report an Issue for Web357 Extensions and Plugins

Are you experiencing a problem with one of our extensions or plugins? Don’t worry—we’re here to help! Follow these steps to ensure your issue is resolved quickly and efficiently. 🛠️

Why Report Issues?

Reporting issues helps us:

Fix bugs promptly. 🐛
Enhance compatibility and performance. ⚙️
Provide you with the best possible experience. 🌟

Steps to Report an Issue

1. Check the Documentation or FAQ 📖

Before reporting, review our Documentation and FAQs. Many common issues already have solutions.

2. Submit a Support Ticket 🛎️

For technical issues, submitting a ticket is the best way to get personalized assistance.

Steps to open a ticket:

Log in to your account on Web357.
Go to the VIP Support section: Submit a Support Ticket.
Provide the following details:
- Extension/Plugin Name and Version.
- Description of the Issue: Be as detailed as possible.
- Steps to Reproduce the Problem: Include screenshots or screen recordings if helpful.
- Environment Details: Specify your CMS version, PHP version, and hosting provider.

Click Submit, and our team will respond promptly.

3. Check Your Email for Updates ✉️

After submitting a ticket, you’ll receive updates and responses via email. Make sure to check your inbox (and spam folder) for our reply.

Best Practices for Reporting Issues

Be Clear: Describe the problem and steps to reproduce it.
Provide Context: Share relevant settings or configurations.
Attach Evidence: Include screenshots, logs, or error messages to help us understand the issue better.

Thank you for helping us improve our extensions and plugins! 🙌